Discover the real story behind Yoga Car Insurance. Are you tired of insurance companies that are slow and lack customer support? Yoga Insurance might be the solution you need.
With a 4.5-star rating from 7,596 reviews on Trustpilot, their efficient service and competitive prices stand out. Customers rave about the helpful staff and quick responses.
However, not everything is perfect. Some struggle with the online portal and automatic renewals. Dive into our detailed review to see the pros and cons, policy features, and how to contact Yoga Insurance.
Read on to find out if Yoga Car Insurance is the right choice for you.
Yoga Car Customer Reviews on Trustpilot
Yoga Insurance has received many reviews on Trustpilot. There are 7,596 customer reviews, giving the company a rating of 4.5 out of 5 stars. Most reviews are positive, with 82% giving five stars. Yoga Insurance is praised for its excellent service. Customers appreciate the quick and efficient help from the live chat.
Many customers highlighted the helpfulness of the staff. Shanice, in particular, received praise for her excellent service. She assisted customers with various issues, including amendments and renewals. Her polite and professional approach made the process smooth. Customers felt valued and respected.
However, not all reviews were positive. Some customers faced issues with the online portal. They found it difficult to log in and manage their policies. This led to frustration, especially when trying to cancel or amend their insurance policy. Some felt that speaking to a human was necessary to resolve their problems efficiently.
Yoga Insurance services include a courtesy car, which many customers found beneficial. This service helped those who had to make a car insurance claim. The company’s prompt response and support during these times were appreciated. The ability to quickly authorise and provide a hire car made the process hassle-free.
There were also mixed opinions about the automatic renewal process. Some customers forgot to cancel their policy and ended up with double charges. They found it challenging to resolve these issues via the portal. However, the live chat service was helpful in addressing and resolving these problems. The admin fee was often waived in such cases, which eased the customer’s concerns.
One customer mentioned, “I was impressed with Yoga Insurance when I had to make a claim. They provided a courtesy car and handled everything quickly and efficiently.” Another customer stated, “The live chat service is excellent. Shanice was very helpful and patient. She resolved my issues promptly.”
Yoga Insurance is an online-only company. This means all interactions happen via their portal or live chat. This self-service approach is convenient for some but challenging for others. Those used to speaking to someone on the phone found it difficult to adapt. However, the company provides detailed information on their website which helps guide customers through the process.
Many customers used comparison websites to find Yoga Insurance. They found the company’s prices competitive. One customer shared, “I found Yoga Insurance on a comparison site. The price was great, and the service has been excellent.” Another mentioned, “I got a quote from Yoga Insurance and decided to switch. The process was easy and the price this year was lower than other insurers.”
Overall, Yoga Insurance has a mix of positive and negative reviews. Customers appreciate the efficient service and helpful staff. The courtesy car service and prompt claims handling are major positives.
However, the reliance on an online portal and live chat can be a drawback for those who prefer speaking to someone on the phone. The company’s efforts to resolve issues quickly and efficiently, especially through live chat, have been well-received.
Despite some challenges, many customers are satisfied with Yoga Insurance and plan to continue using their services.
Pros of Yoga Car Insurance
- Efficient Service:
- Yoga Insurance provides quick and efficient service.
- Customers appreciate the fast response times, especially when making a claim.
- The live chat service is available 24 hours a day, 7 days a week, making it very accessible.
- Helpful Staff:
- Staff members, such as Shanice, are often praised for their professionalism.
- They assist with renewals, amendments, and other issues efficiently.
- Their courteous manner helps customers feel valued.
- Competitive Prices:
- Many customers find Yoga Insurance prices competitive.
- Quotes from comparison websites show Yoga often has lower rates.
- This makes it an attractive option for those looking to insure their cars affordably.
- Courtesy Car Service:
- Yoga Insurance offers a courtesy car service.
- This is beneficial for customers making a car insurance claim.
- The quick provision of a hire car eases the stress of accidents.
- Self-Service Portal:
- The online portal allows for easy management of policies.
- Customers can renew, amend, or cancel their insurance policies.
- This self-service approach is convenient for tech-savvy users.
Cons of Yoga Car Insurance
- Portal Issues:
- Some customers have difficulty using the online portal.
- Issues with logging in or managing policies can be frustrating.
- This can lead to delays in resolving problems.
- Automatic Renewal Problems:
- Automatic renewal can cause issues if customers forget to cancel.
- This can result in double charges.
- Resolving these issues often requires contacting customer service.
- Lack of Phone Support:
- Yoga Insurance relies heavily on live chat and the online portal.
- Customers who prefer speaking to a human may find this challenging.
- The lack of phone support can be a significant drawback.
- Admin Fees:
- Some customers encounter admin fees when making changes to their policies.
- Although these fees are sometimes waived, they can still be a hassle.
- This adds an extra step to the process of making amendments.
- Mixed Reviews on Claims Handling:
- While many customers are satisfied, some have mixed experiences with claims.
- Delays and complications in claims processing can occur.
- This can be frustrating during stressful times.
Yoga Car Insurance Policy Features
| Feature | Availability | Price/Cover Limit | Additional Information |
| Courtesy Car for Duration of Repair | Yes | – | Available through approved repairers, subject to availability |
| Uninsured Driver Promise | Yes | – | Covers costs if hit by an uninsured driver |
| Cover Limit for Lost Keys | Yes | £1,000 | Includes replacement of locks |
| 24hr Helpline | Yes | – | Assistance available round the clock |
| New Car Replacement | Yes | – | Applicable if car is totaled within 13 months of registration |
| Courtesy Car if Stolen/Total Loss | Limited | – | Subject to availability at approved repairers |
| Windscreen Repair Excess | Yes | £25 | – |
| Windscreen Replacement Excess | Yes | £125 | – |
| Cover Limit for Stolen Keys | Yes | £1,000 | – |
| Original Audio/Visual Equipment | Yes | Unlimited | Only if equipment was manufacturer fitted |
| Repairs Guarantee | Yes | 3 years | Valid on repairs made through approved repairers |
| Vandalism | Yes | – | Covers damage caused by vandalism |
| Policy Cancellation | Varies | Full Refund Within 14 Days if cover hasn’t started |
How to Contact Yoga Car Insurance?
Below is the detailed information about how to contact Yoga Car Insurance:
| Service | Details |
| Address | Saturn Building First Point, Doncaster DN4 5JQ |
| Customer Portal | Accessible 24/7 for policy management |
| Live Chat | Available from 09:00-14:00 Monday to Saturday |
| Claims Line | 24 hour service at 02037 387386 |
| Breakdown Service | Accessible via customer portal |
| General Enquiries | Online only, no telephone service |
Please note that Yoga Insurance Services is a fully self-service portal, so most of your needs can be met through their online services.
You can make changes, cancel cover, view documents, and renew your policy through the portal.
They also have a chat bot, Yogi, who can assist with any questions you have. If Yogi is unable to answer your query, you will be connected to one of their live chat agents.
Conclusion
Yoga Car Insurance provides efficient service and competitive prices. Their live chat is available 24/7, making help always accessible. Customers appreciate the helpful staff and quick response times.
However, the reliance on an online portal can be challenging. Some find managing policies difficult without phone support. Despite this, many customers are satisfied with the service. Overall, Yoga Car Insurance offers good value. The self-service portal is convenient for tech-savvy users. For those who prefer digital interactions, it’s a solid choice. The mixed reviews highlight areas for improvement but also showcase strong customer support.
- Yoga Car Insurance Review - 1 June 2024
- Churchill Car Insurance Reviews - 1 June 2024
- Goskippy Car Insurance Reviews - 30 May 2024
