Rooster Car Insurance promises to transform how you insure your car. Many drivers struggle with high premiums based on outdated factors like age or marital status. Rooster uses your actual driving behaviour to offer competitive quotes.
Drivers love the app’s simplicity and potential savings, with some saving up to 40%. Yet, not all experiences are smooth. Some face issues with the test drive period and customer service.
Discover the pros and cons of Rooster. Is it the right choice for you? Dive into the detailed review to find out how Rooster’s innovative approach could benefit your car insurance needs.
Rooster Insurance Customer Reviews on Trustpilot
Rooster is a car insurance company with mixed reviews from customers. The company has a total of 493 reviews on Trustpilot, with an average rating of 3.2 out of 5 stars. The reviews are varied, reflecting different experiences with Rooster car insurance.
Some customers praise Rooster for its innovative approach and cost savings, while others express frustration with the service and the accuracy of the test drive assessments. Here, we’ll look at the positive and negative aspects mentioned in these reviews.
Many customers highlight the significant savings they achieved with Rooster. Positive reviews often mention that the Rooster app is easy to use and that the process of obtaining car insurance quotes is straightforward. Safe drivers, in particular, appreciate the quote based on their driving behaviour.
One Rooster customer noted that the app helped them save up to 40% compared to traditional insurance companies. This sentiment is echoed by others who have found the insurance quote to be competitive. The ability to manage everything via the app is also a plus, making the overall cost and hassle of car insurance easier to handle.
However, not all reviews are positive. Some customers report issues with the test drive period. Complaints include inaccurate driving behaviour assessments and delays in receiving quotes. One review mentioned that despite having a good driving record, the quote they received was much higher than expected. Others have had their insurance policies cancelled unexpectedly, leading to frustration.
Another common issue is the company’s inability to offer a quote after the test drive due to technical problems or changes in underwriters. These experiences have led some to question the reliability of Rooster insurance.
Customer service experiences also vary. While some reviews praise the helpfulness and responsiveness of the customer service team, others describe long wait times and unhelpful responses.
One customer appreciated how the team went above and beyond to resolve their issue, while another was disappointed by the lack of support. The live chat feature, which is supposed to provide quick assistance, sometimes fails to meet customer expectations. Despite these issues, some customers remain hopeful that Rooster will improve and continue to offer competitive quotes and good service.
Rooster is different from traditional car insurance companies in that it bases its quotes on how you actually drive rather than crude demographics like age or marital status. This approach aims to reward good drivers with lower premiums. The test drive results are crucial in determining the quote, and drivers are encouraged to prove they’re a safe driver during this period.
However, the inconsistency in the results and the delays in receiving quotes can be off-putting for many. Rooster’s focus on using the sensors in your phone to analyse driving behaviour is innovative, but it requires refinement to ensure accuracy and reliability.
In conclusion, Rooster has the potential to offer significant savings and convenience through its app and drive model. Positive reviews highlight the benefits of using Rooster for car insurance, especially for safe drivers looking to reduce their premiums.
However, negative experiences with the test drive process and customer service indicate areas where the company needs to improve. If Rooster can address these issues and provide more consistent service, it could become a preferred choice for car insurance for safe drivers. Thanks for giving Rooster a go, and hopefully, they can offer you a competitive quote that meets your needs.
Pros of Rooster Insurance Provider
- Competitive Pricing
- Peppercorn Car Insurance often provides competitive rates.
- Many customers report saving money compared to other insurers.
- User-Friendly App
- The app is easy to navigate.
- It helps manage your policy and track your driving.
- Focus on Safe Drivers
- Safe drivers can get better rates.
- The Rooster insurer rewards good driving behaviour.
- No Hidden Fees
- Transparent pricing with no surprise charges.
- Clear terms and conditions help avoid confusion.
- Responsive Customer Service
- Quick responses from the customer service team.
- Helpful in resolving issues and answering queries.
Cons of Rooster Insurance Provider
- Technical Issues
- The app can have bugs and glitches.
- Some users report inaccurate tracking of driving data.
- High Rates for Some Drivers
- Bad drivers may not get competitive rates.
- High-risk drivers might find better deals elsewhere.
- Lengthy Test Drive Period
- The test drive can take several weeks.
- This may delay getting your final quote.
- Inconsistent Customer Service
- Some customers experience slow or unhelpful service.
- Not all issues are resolved quickly.
- Limited Coverage Options
- Not all car types and demographics are covered.
- Some drivers may not qualify due to specific criteria.
Rooster Car Insurance Policy Features
Rooster Car Insurance offers a unique approach to insuring drivers. By using an app and phone sensors, Rooster can assess your driving behaviour and provide tailored quotes.
Here are the main features of the Rooster car insurance policy:
- App-Based Insurance: Download the Rooster app and use it to manage your insurance.
- Driving Behaviour Monitoring: The app tracks your driving for three weeks using phone sensors.
- AI Analysis: Your driving data is analyzed to determine your risk profile.
- Savings for Safe Drivers: Good drivers can save up to 40% on their premiums.
- No Bad Drivers: Rooster aims to avoid insuring bad drivers to keep premiums low.
- Fully Comprehensive Cover: Get full coverage directly through the app.
- Privacy Protection: Rooster does not sell your data to third parties.
- Quote Validity: Test drive results are valid for 18 months; quotes are valid for 60 days.
- Customer Reviews: Generally positive reviews with some noting pricing issues and admin fees.
| Feature | Description |
| App-Based Insurance | Download the app to manage your insurance and monitor driving. |
| Driving Behaviour Monitoring | Tracks braking, speed, phone use, driving hours, and road types using phone sensors. |
| AI Analysis | Uses collected data to create a risk profile and offer a fair quote. |
| Savings for Safe Drivers | Safe drivers can save up to 40% on their insurance premiums. |
| No Bad Drivers | Rooster avoids insuring bad drivers to reduce overall costs. |
| Fully Comprehensive Cover | Provides full insurance coverage through the app. |
| Privacy Protection | Ensures that your driving data is not sold to third parties. |
| Quote Validity | Test drive results are valid for 18 months; insurance quotes are valid for 60 days. |
| Customer Reviews | Mostly positive feedback; some complaints about pricing and admin fees. |
Rooster Car Insurance stands out by using technology to assess and reward safe driving. By focusing on driving behaviour and not just demographics, Rooster aims to offer fair and competitive insurance quotes.
The convenience of managing everything via the app, combined with the potential savings, makes it an appealing choice for many drivers.
However, it’s important to consider both positive and negative reviews when deciding if Rooster is the right insurer for you.
How to Contact Rooster Insurance?
Here is the contact information for Rooster Insurance without any citations:
| Contact Method | Details |
| Live Support | Available from Monday – Friday 10.00am – 6.00pm and Weekends 10.00pm – 2.00pm |
| New Claims/Incidents for ROO-CAR Policies | 0333 400 1328 |
| Existing Claims/Incidents for ROO-CAR Policies | 01273 741991 |
| All Claims/Incidents for ROO-TEL Policies | 0344 873 8183 |
| Car Insurance Claims Department | Available 24/7 at 0330 053 372 |
Please note that response times may be slower on weekends. If you have any questions, their friendly team is on hand 7 days a week to help.
Conclusion
Rooster Car Insurance offers innovative, app-based coverage that rewards safe drivers. Many users appreciate the significant savings and easy-to-use app. However, some face issues with the test drive assessments and customer service.
While Rooster’s approach is fresh and tech-driven, it needs to improve accuracy and support. The potential for lower premiums is a major plus, but delays and technical glitches can be frustrating. If Rooster addresses these concerns, it could become a top choice for careful drivers seeking fair rates. Always weigh the pros and cons to decide if Rooster is right for you.
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