Finding the right car insurance can be daunting. Esure Car Insurance offers solutions tailored to your needs. Making sure both affordability and comprehensive coverage.
With a high customer satisfaction rating on Trustpilot, backed by over 37,000 reviews. Esure stands out for its competitive pricing and customer-first approach.
Whether you’re looking to switch insurers due to a spike in your renewal or need better coverage options. You can count on Esure. Dive into our detailed review to understand how Esure could be the right choice for your car insurance needs.
Read on to discover why many recommend Esure and consider it a trustworthy provider in a crowded market.
Esure Car Customer Reviews on Trustpilot
Esure has received many positive customer reviews on Trustpilot. With over 37,000 reviews, esure boasts a “Great” rating of 3.8 out of 5 stars. Many customers have praised esure for its competitive pricing and excellent customer service.
One user mentioned how easy it was to set up their car insurance policy with esure. They appreciated the clear information provided on the website, which made the process quick and straightforward. Esure also offers a range of add-ons, such as courtesy car and roadside assistance, which many users found helpful.
Esure car insurance reviews often highlight the affordability of their policies. Several customers noted that esure’s quotes were much lower than those of other insurers.
One user shared their experience of switching to esure after their previous insurer increased their renewal quote significantly. They found esure’s renewal process smooth and hassle-free. This positive feedback is echoed by others who have saved money by choosing esure. These savings, combined with comprehensive car insurance coverage, make esure a popular choice.
The ease of purchasing esure car insurance through comparison sites is another common theme in the reviews. Customers have mentioned how straightforward it was to find and select the right level of cover.
Many were pleased with the detailed breakdown of coverage options, which helped them customize their insurance policies to suit their needs. This flexibility, along with competitive pricing, has led to many recommending esure to friends and family.
Customer service is a key factor in the positive esure reviews. Many users have praised the helpfulness and responsiveness of esure’s call centre staff. They appreciated being able to speak to someone quickly and resolve their queries without long wait times.
Some reviews also mentioned the ease of using esure’s live chat feature for instant assistance. This level of customer care is crucial for building trust and satisfaction among policyholders.
Esure also offers home insurance and travel insurance, which have received positive feedback. Customers have found these policies to be competitively priced and easy to manage online. The user-friendly website and clear instructions make it simple for customers to get quotes and purchase insurance. This convenience, coupled with the option to customize coverage, has made esure a preferred choice for many.
Overall, esure has earned a strong reputation among its customers. With thousands of positive car insurance reviews, esure’s commitment to providing affordable and comprehensive insurance policies is evident.
The company’s competitive pricing, ease of purchase, and excellent customer service have made it a popular choice for car, home, and travel insurance. Many customers have shared their positive experiences and recommended esure to others, solidifying its position as a trusted insurance provider.
If you are looking for a reliable insurer with great service, consider esure for your insurance needs.
Pros of Esure Car Insurance
- Competitive Pricing
- Esure offers affordable car insurance policies. Many customers saved money compared to other insurers. Competitive pricing makes esure insurance an attractive choice.
- Easy Online Setup
- Setting up esure car insurance online is quick and simple. The website provides clear instructions, making the process easy for users. This ease of use is frequently praised in reviews.
- Flexible Coverage Options
- Esure insurance allows you to customize your policy. Add-ons like courtesy car and roadside assistance are available. This flexibility helps tailor the insurance to your needs.
- Excellent Customer Service
- Esure’s customer service is responsive and helpful. Customers appreciate quick resolutions and the ability to speak to someone without long wait times. This enhances overall satisfaction.
- Positive Customer Reviews
- Esure has a strong reputation with over 37,000 positive reviews. The high star rating reflects customer satisfaction. Many recommend esure to friends and family, indicating trust in the company.
Cons of Esure Car Insurance
- Mixed Renewal Experiences
- Some customers faced issues with renewal quotes. While many found the renewal process smooth, others reported significant price increases. This inconsistency can be frustrating.
- Website Issues
- A few users experienced problems with the esure website. Occasional site crashes during policy setup were mentioned. This can be inconvenient for users trying to insure their cars.
- Coverage Limitations
- Some customers noted limitations in coverage options. While esure offers many add-ons, certain coverage needs may not be fully met. This can be a drawback for those with specific requirements.
- Response Times for Claims
- A few reviews mentioned slow response times when making a claim. While overall customer service is praised, the delay in claims processing can be a downside. Prompt claims handling is crucial for customer trust.
- Call Centre Availability
- Although customer service is generally good, some users reported difficulty reaching the call centre during peak times. Limited availability can lead to longer wait times. Efficient contact options are essential for resolving issues quickly.
Esure Car Insurance Policy Features
This table compares Esure and Esure Flex car insurance policies. It highlights key features like windscreen cover, uninsured driver promise, and personal belongings cover and many more.
Both policies offer comprehensive benefits, but Esure includes more extensive coverage options. For example, Esure provides higher limits for stolen keys and medical expenses. Additionally, Esure offers hotel expenses for UK trips.
| Feature | Esure | Esure Flex |
| Defaqto rating | 5-star | 3-star |
| Windscreen cover | Yes | Yes |
| Uninsured driver promise | Yes | Yes |
| Vandalism promise | Yes | Yes |
| Personal belongings | £150 | No |
| Stolen keys | £500 | No |
| Legal advice helpline | Yes | Yes |
| Child seat cover | £100 | £100 |
| Non-original nav & audio cover | £150 | No |
| Courtesy car to use while yours is repaired | Yes | Yes |
| Hotel expenses (UK) | £200 driver/£500 max | No |
| Medical expenses | £300 | £100 |
| 24 hour emergency helpline | Yes | Yes |
| 5 year repairs guarantee | Yes | Yes |
| New car replacement benefit | Yes | Yes |
| Accident repair redelivery | Yes | Yes |
| Nav & audio equipment cover (original fit) | Yes | No |
How to Contact Esure Car Insurance?
| Claim Type | Phone Number | Operating Hours (UK Time) |
| customer.services@esure.com | ||
| Postal Address | The Observatory, Castlefield Road, Reigate, RH2 0SG, United Kingdom | |
| Car Accident Claims | 0345 603 7872 | Mon-Fri: 8am – 8pm, Sat: 9am – 5pm, Sun: 9am – 2pm |
| Windscreen Claims | 0800 085 8459 | Available 24/7 |
| Theft or Vandalism Claims | 0345 603 7872 | Available 24/7 |
If you have a hearing or speech impairment, you can use a specialized text phone by adding the prefix 18001 to any of the telephone numbers to use the Text Relay service.
Remember to report incidents promptly to ensure a smooth claims process. If you have any other type of claim, feel free to contact esure directly.
Conclusion
Esure Car Insurance has a solid reputation with competitive pricing and excellent customer service. Their easy online setup, flexible coverage options, and responsive call center are highly praised. Customers appreciate the range of add-ons and smooth renewal process.
However, there are occasional issues with renewal quotes and website functionality.
Overall, Esure remains a popular choice for those seeking reliable car insurance. Their commitment to affordability and comprehensive coverage makes them a trusted insurance company. Whether you need car, home, or travel insurance, Esure offers great value and service. Consider Esure for your insurance needs.
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