Looking to hire a car without worrying about hefty excess charges? Car Hire Excess Insurance is here to save you from unexpected costs. With a simple and straightforward policy, this insurer ensures you can enjoy your trip stress-free. Our detailed review covers everything you need to know.
First, discover how Car Hire Excess Insurance covers various risks, from misfuelling to personal possession loss. We highlight why this insurer stands out in providing peace of mind when you hire a car.
Next, we dive into customer reviews. Learn why users rate it 4.7 stars and appreciate its comprehensive coverage and responsive service.
Finally, explore the pros and cons to make an informed decision. With flexible policies and excellent coverage, Car Hire Excess Insurance is a must-read for anyone planning to hire a car. Don’t miss out on these insights—keep reading to learn more!
Car Hire Excess Customer Reviews on Trustpilot
Car hire excess has received a significant number of customer reviews, totaling 11,794, with a rating of 4.7 out of 5 stars. The majority of these reviews highlight positive experiences with car hire excess insurance. Many customers appreciate the easy-to-navigate website and the competitive prices.
Users have found the process of purchasing car hire excess insurance straightforward and hassle-free. They commend the company for providing peace of mind while renting cars, as it offers a way to avoid high excess charges from rental companies. The positive reviews emphasize the cost-effectiveness and simplicity of buying car hire excess insurance.
But, there are mixed opinions about the company. Some customers expressed concerns about the claims process, although these instances are few. A few users mentioned delays in claim processing, while others had a smooth experience when they needed to make a claim.
This variance in customer experiences suggests that while the company generally provides good service, there might be occasional issues. The feedback shows that car hire excess is reliable, but like any insurance provider, there can be inconsistencies in service delivery.
The reviews also highlight specific aspects of the car hire excess insurance policy that customers find beneficial. Many appreciate the comprehensive coverage options, including protection for the windscreen, tyres, and undercarriage. The policy covers damage that standard car rental insurance might exclude.
Customers also value the option to choose between daily and annual policies, which offers flexibility depending on their travel frequency. The insurance cover provided by car hire excess is seen as a necessary addition to basic car hire insurance, as it offers excess protection that can save significant amounts of money.
Car hire excess has been particularly praised for its customer service. Several reviews mention helpful and responsive staff who assist in resolving issues promptly. This level of service contributes to the high number of positive reviews. Users have also noted that the company replies to negative reviews within 24 hours, showing a commitment to customer satisfaction. This responsiveness is crucial for maintaining trust and ensuring that any problems are addressed quickly.
Despite the positive feedback, some customers feel that the website could be improved. A few reviews pointed out that the site’s design makes it look less trustworthy, which might deter potential buyers.
But, those who proceeded with the purchase reported no issues and were satisfied with the service. The ease of purchasing car hire excess insurance online, along with immediate confirmation emails, is a recurring theme in the reviews. This convenience is a significant factor for many customers choosing car hire excess over other providers.
Over all, car hire excess has a strong reputation based on a high volume of positive reviews and a solid 4.7-star rating. The company’s car hire excess insurance is valued for its affordability, comprehensive coverage, and ease of purchase.
While there are occasional concerns about the claims process, the majority of customers are satisfied with the service provided. The combination of competitive pricing, responsive customer service, and flexible policy options makes car hire excess a preferred choice for many looking to buy car hire excess insurance.
Pros of Car Hire Excess Insurance
- Cost Savings: Car hire excess insurance can save you money. Rental companies often charge high fees for excess waivers. With this insurance, you avoid those charges.
- Comprehensive Coverage: This insurance covers areas that standard car hire insurance might not. It includes damage to the windscreen, tyres, and undercarriage.
- Peace of Mind: Knowing you’re covered in case of damage gives you peace of mind. You can enjoy your trip without worrying about potential costs.
- Flexible Policies: Car hire excess insurance offers flexible options. You can choose between daily and annual policies based on your needs.
- Responsive Service: Many users praise the responsive customer service. The insurance company often replies to queries and complaints quickly.
Cons of Car Hire Excess Insurance
- Claims Process: Some users have reported delays in the claims process. This can be frustrating when you need a quick resolution.
- Website Trust Issues: A few customers find the website less trustworthy in appearance. This might make potential buyers hesitant.
- Policy Complexity: The terms and conditions can be complex. It’s important to read and understand them fully to know what is covered.
- Inconsistent Experiences: While many have positive experiences, some users have had issues. Service quality can vary.
- Additional Cost: Despite its benefits, this insurance is an extra cost. If you’re renting a car for a short period, it might seem unnecessary.
Car Hire Excess Insurance Policy Features
Car Hire Excess Insurance offers comprehensive coverage for car rental excess and other associated risks. The policy reimburses costs for damage, misfuelling, key loss, and personal possessions. It includes supplemental liability insurance for added protection. Coverage is available for rentals in Europe and worldwide, excluding high-risk countries. Eligible drivers must be UK residents, aged 21-84, with a valid license.
The policy is administered by Cover-More Blue Insurance Services and underwritten by Newline Insurance Company. Claims are managed by Defend Insurance Group. Flexible cancellation and automatic renewal options are available.
See the table below for detailed policy features and prices.
| Feature | Description | Limit |
| Policy Name | Car Hire Excess Insurance | |
| Coverage | Covers car hire insurance excess, the amount responsible for paying towards repair costs if the rental vehicle suffers any covered damage. | |
| Collision Damage Waiver | Collision Damage Waiver (CDW) is included as standard in the Worldwide Car Hire Excess Insurance policy, whether it’s an Annual or Daily policy. | Up to $100,000 |
| Excess Reimbursement | Reimburses excess or repair costs paid under the rental agreement following externally caused damage to the rental vehicle. | Up to £7,500 |
| Supplemental Liability Insurance (SLI) | Covers any amount liable for over the car hire company’s primary policy or separately sourced primary liability insurance | Up to $1,000,000 |
| Misfuelling Cover | Covers costs for cleaning out the engine and fuel system, including towing costs due to incorrect fuel. | Up to £500 per claim, max £2,000 per policy |
| Car Rental Key Cover | Covers costs for replacing a lost, stolen, or broken membership card/keys, including replacement locks and locksmith charges. | Up to £500 per claim, max £2,000 per policy |
| Personal Possessions Cover | Covers personal possessions damaged following attempted theft or stolen from the locked boot, covered luggage area, or glove box of the rental vehicle. | Up to £500, single article limit £150, total £200 without proof |
| Vehicle Lockout | Covers costs to open the rental vehicle if unintentionally locked out. | Up to £500 |
| Car Jacking | Pays if physically assaulted during a theft or attempted theft of the rental vehicle, resulting in injury. | £1,000 |
| Road Rage | Pays if physically assaulted during an accident involving the rental vehicle, resulting in injury. | £1,000 |
| Maximum Rental Period | Covers single rental agreements up to 180 days for single period cover, and up to 62 days for annual cover. | |
| Territory Covered | Europe (including Morocco, Tunisia, Turkey, and Israel), World-wide excluding specified high-risk countries. | |
| Policy Cancellation | Full refund within 14 days if no claims made; proportionate refund after 14 days if no claims made. | |
| Automatic Renewal | Available for annual policies unless opted out. |
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How to Contact Car Hire Excess Insurance?
Here are the contact details for Car Hire Excess Insurance:
| Contact Detail | Information |
| Company Name | CarHireExcess.co.uk |
| Address | 82 Oxford Road, Uxbridge UB8 1UX |
| Phone Number | 0333 355 6182 |
| info@carhireexcess.co.uk | |
| Opening Hours | Monday – Friday: 9:00am to 5:00pm, Saturday: 10:00am to 2:00pm, Sunday: Closed |
| Complaints Email | complaints@blueinsurance.co.uk |
| Claims Contact | Defend Insurance Group |
| Claims Phone Number | 0333 355 0250 |
| Claims Email | excessclaims@defendinsurance.co.uk |
Please note that these details are subject to change, so it’s always a good idea to check the official website for the most up-to-date information.
Conclusion
Car hire excess insurance is essential for stress-free car rentals. With a 4.7-star rating from 11,794 reviews, it’s a trusted choice. Customers love its cost savings and comprehensive coverage, including damage to windscreens and tyres.
The policy also covers misfuelling, key loss, and personal possessions. Flexible daily and annual options fit your needs. Responsive customer service adds value. Some issues with claims processing and website trust exist. Yet, the benefits outweigh the cons. Avoid high excess charges from the car hire company with this insurance. Enjoy peace of mind on your travels. Secure your policy today for a worry-free experience.
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