Discover Boom Car Insurance, where coverage meets innovation. With their motor insurance, you get more than just financial protection; you experience ease and assurance at every turn. Their plans, tailored to different needs and budgets, provide comprehensive benefits at competitive rates.
From courtesy cars to key replacements, Boom offers options that add real value. Their claim support is not just responsive; it’s proactive, helping you swiftly and effectively when needed. Managing your policy is a breeze too, with user-friendly app.
Choose Boom Car Insurance for a reliable, budget-friendly insurance solution that keeps your needs in mind. The commitment to customer satisfaction and seamless services makes them a top choice for drivers looking for peace of mind on the road.
Boom Insurance Customer Reviews on Trustpilot
Boom has quickly become a popular name in the car insurance market, noted for its competitive rates and customer-centric approach. Their website is bustling with positive feedback from users, earning them a strong 4.2 out of 5 stars overall. Many customers highlight Boom’s easy-to-use interface and swift quote system as major advantages. The process is straightforward, from getting a quote to finalizing insurance coverage, making it an appealing choice for many vehicle owners.
Boom’s insurance packages are well-regarded for their comprehensiveness and affordability. They offer a range of options that include courtesy cars and key and lock replacement, which adds an additional layer of value to their policies. According to customer reviews, the claim support is responsive and helpful, aiding customers efficiently in times of need. The company’s digital car insurance services are designed to be hassle-free, allowing customers to manage their policies easily online.
The company’s approach to customer service is frequently praised. Boom ensures that any queries or issues are dealt with promptly, often mentioned in reviews as a defining factor that sets them apart from other insurers. Their commitment to maintaining a high standard of customer interaction is evident in their high response rate to feedback on various review platforms.
Moreover, Boom is known for its transparent fee structure, with no hidden charges that surprise customers. This transparency builds trust and reliability, encouraging new customers to consider Boom for their car insurance needs. The company’s policies, including easy cancellation and fair premiums, are tailored to provide peace of mind to car owners, ensuring they feel secure in their choice of insurer.
In conclusion, Boom’s reputation for providing high-quality car insurance at a low cost continues to grow. Their commitment to customer satisfaction and easy-to-navigate services makes them a standout provider in the insurance industry. Whether you’re a new driver or looking to switch insurers, Boom offers a reliable and financially sensible option. Their ongoing commitment to improvement and customer care ensures that Boom’s customers are well taken care of, making them a top choice for car insurance.
Pros of Boom Insurance Provider
- User-Friendly Website and Process:
- Boom’s website is easy to navigate.
- Customers can get quotes quickly and manage their policies without hassle.
- Competitive Pricing:
- Boom offers low-cost car insurance options.
- They provide good value for the coverage, appealing to budget-conscious consumers.
- Comprehensive Coverage Options:
- Policies include useful extras like courtesy cars and key replacements.
- Boom offers comprehensive plans that cover a wide range of needs.
- Responsive Customer Service:
- Boom is known for quick and effective customer support.
- They address queries and issues promptly, enhancing customer satisfaction.
- Transparent Fees:
- The company clearly states all costs upfront.
- There are no hidden charges, building trust with customers.
Cons of Boom Insurance Provider
- Limited Information on Repair Networks:
- Details about approved repair shops are not widely publicized.
- Customers may find it difficult to locate nearby covered service centers.
- Restrictions on Coverage:
- Some policies have specific limitations that may not suit all drivers.
- For instance, there might be restrictions on who can drive the car under the insured policy.
- Digital-First Approach May Deter Some:
- Older customers or those not comfortable with technology may find the digital-first approach challenging.
- Not everyone may find managing insurance online convenient.
- Variable Reviews on Claim Resolution:
- While many reviews are positive, there are occasional complaints about claim processing times.
- Some customers have reported delays in claim resolution.
- Market Presence and Recognition:
- As a relatively new entrant in the insurance market, Boom may not have the same level of trust as more established companies.
- They are still building their reputation, which might concern some potential customers.
Three Insurance Plans Available
Boom Car Insurance offers three tailored packages to suit various needs and budgets: the standard Boom Car Insurance, the enhanced Boom Car Insurance Plus, and the budget-friendly Boom Essentials Car Insurance. Each plan includes unique features designed to provide peace of mind while driving.
Boom
Comprehensive Protection: Our standard package ensures robust coverage.
- 24-hour Helpline: Assistance anytime, anywhere.
- Uninsured Driver Promise: Coverage even if the other driver isn’t insured.
- Repairs Guarantee: Five-year guarantee on all repair work.
Key Features:
- Courtesy cars are available while your car is under repair or replaced if stolen or totally lost.
- Windscreen repair comes with a low £25 excess; replacement requires a £110 excess.
- High coverage limits for lost or stolen keys (£1,500) and original audio/visual equipment (£1,000).
- Vandalism coverage to protect against malicious damage.
Boom Plus
Enhanced Benefits: For those seeking extra security.
- Stolen Key Coverage: Up to £500 for stolen keys, although lost keys are not covered.
- Same benefits as the standard plan for helpline access, uninsured driver protection, and repair guarantees.
Key Differences:
- The plan maintains the courtesy car benefit, including for total loss scenarios.
- It mirrors the windscreen repair and replacement excess of the standard plan.
Boom Premuim
Affordable Coverage: Ideal for drivers who want essential protections without the extra cost.
- No Cover for Keys or Windscreen: Reduces premiums by excluding coverage for lost keys and windscreen damages.
- No Courtesy Car for Theft or Total Loss: This limitation helps keep the plan cost-effective.
Consistent Benefits:
- Includes the uninsured driver promise and access to our 24-hour helpline.
- Still offers a five-year repair guarantee and vandalism coverage.
| Coverage Feature | Courtesy car for the duration of repair | Boom Plus | Boom |
| The cover limit for lost keys | Yes | Yes | Yes |
| Uninsured driver promise | Yes | Yes | Yes |
| Cover limit for lost keys | £1,500.00 | £0.00 | £0.00 |
| 24hr helpline available | Yes | Yes | Yes |
| New car replacement | Yes | Yes | Yes |
| Courtesy car provided if stolen / total loss | Yes | Yes | No |
| Windscreen repair excess | £25.00 | £25.00 | Not Covered |
| Windscreen replacement excess | £110.00 | £110.00 | Not Covered |
| The cover limit for stolen keys | £1,500.00 | £500.00 | £0.00 |
| Cover for replacing original audio/visual equipment | £1,000.00 | £1,000.00 | £0.00 |
| Repairs guarantee (years) | 5 years | 5 years | 5 years |
| Vandalism coverage | Available | Available | Available |
Boom Car Insurance Policy Features
| Feature | Boom | Boom Plus | Boom Premium |
| Damage and injury to others | ✔️ | ✔️ | ✔️ |
| Fire and theft | ✔️ | ✔️ | ✔️ |
| Damage to your vehicle | ✔️ | ✔️ | ✔️ |
| Personal accident | ✔️ | ✔️ | ✔️ |
| Cover whilst driving abroad | ✔️ | ✔️ | ✔️ |
| Windscreen cover | ✔️ | ✔️ | ✔️ |
| Uninsured driver promise | ✔️ | ✔️ | ✔️ |
| New vehicle replacement | ✔️ | ✔️ | ✔️ |
| Personal belongings | ✔️ | ✔️ | ✔️ |
| Courtesy car during repairs | ✔️ | ✔️ | ✔️ |
| Courtesy car after theft or write-off | ❌ | ✔️ | ✔️ |
| Motor legal protection | ❌ | ✔️ | ✔️ |
| Keys & Locks | ❌ | ❌ | ✔️ |
| RAC Breakdown | ❌ | ❌ | ✔️ |
This table clearly categorizes which features are included in each of Boom’s car insurance plans, allowing for easy comparison among the three options: Boom, Boom Plus, and Boom Premium.
Boom Insurance have a fee if you cancel the insurance but no admin fee for changing your policy. They also offer add-ons like enhanced courtesy car, motor legal protection, protected no-claim bonus and more.
How to Contact Boom Insurance?
Here are some ways to contact Boom Car Insurance:
Claims
For 24/7 claims, call 0344 043 3561. When making a claim, you’ll need to provide:
- Date, time, and location of the incident
- Details about what happened
- License plates, contact details, and insurance information if someone else was involved
Windscreen Claims
Call 0800 032 3522 for windscreen claims.
Legal Claims
For legal claims, dial 0333 005 6716.
Key Claims
Report key claims by calling 0345 218 3514.
Existing Accident Claims
For existing accident claims, call 0127 374 1991.
Live Chat
Use the live chat feature in the Boom app for immediate assistance.
Complaints
To make a complaint, you can email, write a letter, or call Boom Car Insurance. They will acknowledge your complaint within four working days and aim to send a final response within four weeks.
Manage Your Policy
You can manage your policy online or on the Boom app, which also has live chat support.
For further assistance, you can reach out via email at support@boom.co.uk.
Conclusion
Boom Car Insurance has quickly become a top choice for drivers looking for reliable and affordable coverage. Their customer-focused approach and transparent pricing set them apart in the insurance market. With features like courtesy cars and key replacements, Boom offers comprehensive plans tailored to diverse needs.
Registering with this insurance company is straightforward. Their digital tools make managing policies easy, enhancing customer satisfaction.
However, some customers note limitations in repair networks and claim resolution times. Despite these challenges, Boom’s dedication to improvement and customer service continues to attract new clients, making it a solid option for car insurance.
Frequently Asked Question
Is Boom Insurance Good?
Boom Insurance is a digital car insurance company that offers low-cost policies with flexible cover options. They have a 4.1-star Trustpilot rating and a 99% claim acceptance rate in 2021. Boom’s customers praise their easy online process, competitive prices, and helpful customer service.
However, some users have reported issues with the app and policy documentation. Overall, Boom seems to be a good option for those looking for affordable car insurance with a range of cover options.
Who Owns Boom Insurance?
Boom Insurance is owned by Abacai Technologies Limited, a company founded by former Aviva CEO Mark Wilson. This digital-first insurance brand was launched in December 2022 to provide low-cost car insurance policies in the UK market.
Boom Insurance offers comprehensive, fire & theft, and third-party-only cover options, with flexible packages and add-ons available. The company prides itself on its 5* Defaqto rating and 24/7 claims reporting through their helpline.
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