Discover everything you need to know about Aviva Car Insurance and Aviva Zero Cover Insurance. Get insights from customer reviews on Trustpilot and see the pros and cons.
Learn about Aviva’s competitive pricing and user-friendly online platform. Understand their comprehensive coverage options and eco-friendly initiatives.
Find out how to contact Aviva Insurance for general enquiries, making a claim, or dealing with a breakdown.
Explore detailed policy features and additional options to suit your needs.
Use this guide to make informed decisions and get the best insurance for your car. Read on for more details.
What is Aviva Zero Cover Insurance?
Aviva Zero Car Insurance is an eco-friendly policy that offers comprehensive coverage and offsets the first 1,000 miles of carbon emissions from your vehicle. It allows policyholders to further offset additional miles, matched by Aviva, contributing to sustainable projects.
Features of Carbon Offsetting:
- Initial Offset: Covers the first 1,000 miles of emissions.
- Additional Offsetting: Policyholders can choose to offset more miles.
- Matching Contribution: Aviva matches 50% of the additional offset payment.
- Sustainable Projects: Contributions support projects benefiting people and communities.
- Digital Tracking: Manage and track offsets through the Aviva Zero app or online portal.
Aviva Car Customer Reviews on Trustpilot
Aviva, an insurance provider, has received a mix of reviews from its customers. The company has a total of 35,211 reviews on Trustpilot, with an overall star rating of 4 out of 5. Most of these reviews focus on Aviva’s car insurance, home insurance, and other insurance products. Many customers have praised Aviva for its competitive car insurance prices and easy online processes.
However, some customers have shared less positive experiences, especially when it comes to making a claim or dealing with customer service.
Customers often highlight the ease of using Aviva’s online platform. Many find the process of getting insurance quotes and purchasing insurance products straightforward. One review mentioned how simple it was to renew their car insurance online. They appreciated the detailed info and progression shown on the MyAviva app.
Another customer, who used Aviva for many years, noted that the insurance premiums were reasonable and the policy documents were clear and easy to understand.
However, not all reviews are positive. One customer shared a story about an incident with their car insurance. Months ago, they were driving along an open main road with the right of way and priority when a lady failed to obey the stop markings on the side road and thus caused a collision.
My insurance initially tried to pay excess. Then Aviva appointed a solicitor to retrieve their costs back. The customer refused to accept part legal liability, stating they were totally innocent. They were livid and felt that Aviva’s representation on their part was lacking.
Despite some negative experiences, many customers remain loyal to Aviva. One loyal customer for many years praised Aviva’s comprehensive insurance policy and the car insurance cover they received.
Another customer mentioned they had to compare car insurance providers and found Aviva offers competitive prices. They noted that Aviva’s level of cover was better than other car insurance providers, which made them stay with Aviva for their car and home insurance needs.
Some reviews also mention specific aspects of Aviva’s services. For instance, a customer appreciated the option to offset carbon emissions when purchasing electric car insurance.
Another review highlighted the positive experience of using Aviva Zero, a new product from Aviva that focuses on eco-friendly insurance options.
However, a few customers raised concerns about Aviva’s customer service.
One customer mentioned that getting in touch with Aviva was challenging, with zero calls returned and a lack of human interaction.
In summary, Aviva has a mix of positive and negative reviews. While many customers appreciate the ease of use, competitive prices, and comprehensive cover, some have had issues with claims and customer service.
Aviva car insurance reviews show that the company is generally well-regarded, but there’s room for improvement in customer support and claims handling.
If you’re considering Aviva for your insurance needs, it’s wise to read a variety of customer reviews to get a full picture of what to expect.
Pros of Aviva Car Insurance
- Competitive Pricing
- Aviva offers attractive prices for new policies.
- Many customers find their quotes cheaper than previous insurers.
- Discounts and cashback deals can further reduce costs.
- User-Friendly Online Platform
- The MyAviva and Aviva Online platforms are easy to navigate.
- Customers can quickly get quotes, renew policies, and manage details.
- The digital interface makes the process straightforward, even for less tech-savvy users.
- Comprehensive Coverage Options
- Aviva provides various cover levels, including comprehensive policies.
- Add-ons like courtesy cars and legal liability are available.
- They also offer specialized insurance like electric car insurance.
- Positive Customer Service Experiences
- Many reviews highlight helpful and responsive customer service.
- Easy to get in touch with representatives via phone or online.
- Swift and effective communication, especially during claims.
- Eco-Friendly Initiatives
- Aviva Zero aims to offset carbon emissions.
- This is appealing to environmentally conscious customers.
- It sets Aviva apart from some other insurance providers.
Cons of Aviva Car Insurance
- Inconsistent Renewal Pricing
- Some customers report higher renewal quotes compared to their initial prices.
- Lack of transparency on why premiums increase.
- This can cause dissatisfaction among loyal customers.
- Mixed Reviews on Claims Process
- Not all customers are happy with the claims handling.
- Some experience delays and complications.
- Negative experiences can impact trust in the insurer.
- Limited Personal Interaction
- Primarily online service might not suit everyone.
- Some customers prefer speaking to a human rather than digital communication.
- Limited face-to-face interaction can be a drawback.
- Policy Customization Complexity
- Adding extras like courtesy cars or specific covers can be confusing.
- Some users find the options overwhelming.
- Clearer guidance needed for customizing policies.
- Potential for Miscommunication
- Some reviews mention unclear policy details.
- Misunderstandings about coverage and exclusions.
- Better communication could improve overall satisfaction.
Aviva Car Insurance Policy Features
Aviva Car Insurance offers comprehensive and third-party, fire & theft cover. It includes a wide range of features to meet different needs.
The comprehensive cover is extensive. It includes coverage for loss, theft, and damage. It also covers accessories and glass repairs.
Third-party, fire & theft cover is more limited. It only applies to loss or damage from fire or theft.
Additional options like breakdown cover and legal protection are available. These can be added for an extra cost.
This table outlines the key features, availability, and policy limits.
| Policy Feature | Comprehensive Cover | Third Party, Fire & Theft Cover | Policy Limits |
| Loss, theft of, or damage to your vehicle | Included (subject to limits and excesses) | Applies only to loss or damage caused directly by fire, theft or attempted theft (subject to limits and excesses) | Market value of your vehicle |
| New vehicle replacement | Included (subject to limits and excesses) | N/A | N/A |
| Accessories fitted in your vehicle | Up to £1000 (non-manufacturer fitted), Unlimited (manufacturer fitted) | Up to £100 | Up to £1000 (Comprehensive), £100 (Third party, fire & theft) |
| Glass in your vehicle’s windscreen, windows or sunroof | Included (subject to limits and excesses) | N/A | Approved repairer – Unlimited, Non approved repairer – £185 per claim, Windscreen replacement excess – £115 per claim, Windscreen repair excess – £10 per claim |
| Vehicle recovery in the event of an accident or fire and theft | Included (subject to limits and excesses) | Applies only to loss or damage caused directly by fire, theft or attempted theft (subject to limits and excesses) | Transport home or journey completion up to £500, Public transport costs up to £500 |
| Medical expenses | Up to £250 per person | N/A | Up to £250 per person |
| Emergency medical treatment | Included | Included (subject to limits and excesses) | N/A |
| Personal belongings kept in your vehicle | Up to £500 | N/A | £500 |
| Replacement locks for your vehicle | Up to market value of vehicle | N/A | Up to market value of vehicle |
| Child seat cover | Full replacement | N/A | Full replacement |
| Tool cover | Up to £500 per claim | N/A | £500 per claim |
| Uninsured driver promise | Included | N/A | N/A |
| Motor Injury Protection | £5,000 per person, per policy period | N/A | £5,000 per person, per policy period |
| Breakdown cover options | Optional | Optional | Varies by selected cover level |
| Protected no claim discount | Optional | Optional | Available to policyholders aged 21+ with 3+ years NCD, max 1 claim/year |
| Motor Legal Protection | Optional | Optional | Up to £100,000 for lawyer’s costs |
| Courtesy car – enhanced | Optional | N/A | N/A |
| Courtesy car – standard | Optional | N/A | N/A |
| Courtesy van | Optional | N/A | N/A |
| Foreign use cover | Optional | N/A | N/A |
| Motor Injury Protection Plus | Optional | N/A | £120,000 per person, per policy period for serious injury or death, Up to £500 per person for physiotherapy |
How to Contact Aviva Insurance?
Here is how to contact Aviva Insurance. This table provides all the essential contact details.
For general enquiries, you can call, email, or use their online platform. Postal and social media contacts are also available.
To make a claim, use the provided phone numbers or online options.
For complaints, use specific contact methods. Breakdown services have dedicated numbers.
| Situation | Contact Method | Contact Details |
| General Enquiries | Phone | 0345 030 6984 |
| contactus@aviva.com | ||
| Online | Aviva.co.uk/myaviva | |
| Postal Address | Aviva Insurance Limited, PO Box 7684, Pitheavlis, Perth PH2 1JR | |
| Social Media | Facebook or Twitter: @AvivaUK | |
| Making a Claim | UK Phone | 0345 030 6925 |
| European Phone | 00 44 160 360 3047 | |
| Online | aviva.co.uk/make-a-claim | |
| Complaints about a Claim | Phone | 0345 030 6925 |
| Postal Address | Building 8, Maxim Business Park, Eurocentral, ML1 4WR | |
| Breakdown in the UK | Phone | 0800 015 5755 |
| Breakdown in Europe | Calling from Europe | 00 33 472 43 52 55 |
| Calling from a French Landline | 0800 290 112 | |
| Calling from the Republic of Ireland | 1800 535 005 | |
| Bringing Vehicle Back to the UK After Breakdown | Phone | 0330 159 0342 |
| Claim Form Requests | UK Phone | 0330 159 0337 |
| European Phone | 00 44 161 332 1040 | |
| europeanclaims@rac.co.uk | ||
| Online | rac.co.uk/europeanclaimform | |
| Hearing Assistance (RAC) | Typetalk or Text | Prefix 18001 or text RAC on 07855 828282 |
| Customer Services | Phone | 0345 030 6984 |
| Automated Decision Making Enquiries | dataprt@aviva.com | |
| Requesting Policy Documents | Phone | 0345 030 6984 |
Conclusion
In conclusion, Aviva offers a comprehensive range of car insurance options tailored to meet various needs. With competitive pricing and user-friendly online tools, many customers find Aviva convenient and affordable. However, some face issues with claims and customer service.
Aviva Zero stands out for its eco-friendly focus. It offsets carbon emissions, making it a great choice for environmentally conscious drivers. Despite some mixed reviews ovewhelming positive reviews makes Aviva a good choice. If you’re considering Aviva, read a variety of reviews.
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